Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@malaikapadma.com. 

If your return is accepted, we will share instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@malaikapadma.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Item(s) must be in original condition, unworn, unwashed, with all original tags attached.
Unfortunately, we cannot accept returns on sale/clearance items or gift cards.
Original shipping and handling fees are non-refundable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@malaikapadma.com.

 

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call 077-7299279 or email us at admin@malaikapadma.com or contact us at Lachish Street 9, apartment 5, 3825178 Hadera, Israel.

Transaction cancellation and product return policy
Canceling a transaction by the user:

What is stated in this section is subject to the Consumer Protection Law - 1981 (above and below: "the Law").

• Cancellation before the arrival of the order can be done through customer service only if the order has not been processed yet. If the order has started treatment, it will be possible to cancel it as detailed below.
• The right to cancel a transaction is the right of the customer who made the purchase only (even if the customer ordered the product, including the gift voucher, for another person and/or another person is the delivery recipient).
• Only a customer who made a transaction to purchase a product through the website, and has the right according to the law to cancel the transaction, will be entitled to cancel the transaction starting from the date of making the transaction and up to 14 (fourteen) days from the day of receipt of the product or from the date of receipt of the transaction details document, whichever is the later date. The aforementioned does not apply in relation to products that were not sold by the company to the customer through the website.
• A person with a disability, a senior citizen and a new immigrant (as defined in the law), who has made a transaction on the website, and is entitled to the right according to the law to cancel the transaction, will be entitled to cancel the transaction within four months from the date of making the transaction, from the day of receiving the product or from the date of receiving the document detailing the transaction, According to the latter, provided that entering into the transaction included a conversation between the company and the customer, including through electronic communication. The company will be entitled to ask the customer for a certificate, as specified in the law, proving that he is a person with a disability, a senior citizen or a new immigrant, as the case may be.
• If the customer has the right to cancel a transaction according to the law, he will be allowed to do so by means of a cancellation notice delivered by him to the company in any of the ways detailed below and in accordance with the contact methods detailed above.
  
  The customer's name and ID number must be stated in the cancellation notice. Beyond that, specifying the mobile phone number in the customer's possession as well as attaching an invoice/receipt to identify the transaction and its amount - although there is no obligation to present them, can help the company locate the relevant transaction.
  In the event that the customer received the product subject to cancellation of the transaction, the customer will return the product to the company via mail.

 

Cancellation of a transaction by the company:

The company reserves the right to stop at any time, at its sole discretion, the activity on the site and/or to cancel a purchase transaction made by the customer and/or not to confirm a customer's order, including, but not limited to, in any of the cases detailed below:

• If the customer's payment method details and/or complete and/or correct details were not captured in the system.
  In any case where an action has been violated or taken contrary to these regulations or the other terms of use of the website and/or the law, as well as in any case where the customer has committed an act deemed illegal and/or inappropriate and/or violated the provisions of the law.
• If it turns out that the customer provided incorrect details when making the purchase transaction and/or afterwards.
  Due to an act or omission of the customer that has or may cause harm to the company and/or someone on its behalf and/or to the proper operation of the website and/or to any other third party.
• If there is concern, on the part of the company, that the consideration for the purchase will not be received and/or that the means of payment in the customer's possession has been blocked and/or restricted for use in some way and/or if the transaction has not been approved by the credit card company.
• If the customer has a financial debt to the company or companies related to it, and the debt has not been repaid even though the deadline for its payment has passed.
• If the product is out of stock after or before a sale has taken place (but before delivery to the customer). If the order is canceled as mentioned, the company will not be responsible and will not bear any damage caused to the customer and/or a third party, including but not limited to damage due to the purchase of the product from a third party at a higher price.
• In the event that there is concern that the purchase is made as part of a wholesale purchase and/or for the purpose of resale by the customer or someone on his behalf and/or any other purchase that is not a private and personal purchase in good faith.
  
• In any case where, due to "force majeure", the company is unable to perform proper management of the website, provide the customer with the products and/or meet any of its other obligations. In this section "force majeure" means: including computer malfunctions, telephone system malfunctions or malfunctions in other communication systems, sabotage of any kind, epidemics, and a security incident. In such circumstances, the company may cancel the transaction or offer the customer a replacement item of equivalent value, at its discretion and in accordance with the circumstances of the cancellation. If the transaction was canceled as stated or the customer agreed to the company's offer as stated, the company will not be responsible and will not bear, in any case, any direct, indirect, consequential or special damage caused to the customer or a third party, including but not limited to damage due to the purchase of the product and/or service from a third party at the price Higher.
  
• In the event that there was any error and/or technical fault during the offering of the product for sale on the website, including an error in the price, description and/or delivery details.
  In any case of a malfunction and/or delay in the supply chain that prevents and/or delays the arrival of the product on time or at all.